Privacy & Cookies

The privacy of rubbersmart.co.uk customers is taken very seriously and we observe appropriate UK Rules on Data Protection. Your information is only used for our internal purposes for order processing and never passed to third parties, other than for processing payment and contact details for organising delivery. We collect basic login data (e.g. email address, password, company name) to identify our customers and to send order confirmations. Delivery and billing information (e.g. billing/delivery addresses, phone number) is collected at the Checkout page in order to process your order and to contact you should there be a problem with your order. We also collect contact details for marketing purposes and to inform you of new products and services and any special offers we may have from time to time, which you can opt-out of.

We value your privacy and confirm that your details are never passed to a third party, other than for processing your order and facilitating delivery. Payment details are processed by PayPal or Tyl by Natwest for secure online processing of card payments.
We also collect information about your visits to our website by cookies. “Cookies” are data that a website transfers to an individual’s hard drive for record-keeping purposes. Cookies, which are industry standard and are used by many websites, including ours, can facilitate a user’s ongoing access to and use of a site. Should you not want information collected through the use of cookies, your browser should have a simple procedure allowing you to deny or accept the cookie feature. Like many website operators, we also use software to analyse and record visitor numbers and other details such as the number of page views (or page impressions) that occur, the number of visitors, how long those visitors (on average) spend on pages when they do visit; and, common entry and exit points on the rubbersmart.co.uk website. This non-personal information is used by us to assist in analysing the usage of our website.

Third-party vendors, including Google Adwords Remarketing show rubbersmart.co.uk advertisements on sites across the internet. Third-party vendors, including Google, use cookies to serve ads based on a user’s prior visits to rubbersmart.co.uk website. These cookies do not collect personal data nor can they be used to identify you or give access to your computer. Users may opt-out of Google’s use of cookies by visiting the Google advertising opt-out page

By using our website, you consent to the collection and use of this information. Should we decide to change our privacy policy in any way, we will post such changes to this page so that you are aware of the information we collect, our use of it, and the circumstances under which we would disclose it.

If you have any queries regarding privacy, please contact us via email.

Blog/Post Comments:

If you leave a comment on one of our blog post or product pages, then a cookie may be stored in order to “remember” your email address for the next time you post (should you choose the remember me option).

Cookie Footer:

In the footer of each page on this website, you will see a message alerting you of our privacy and cookie policy. If you’ve seen this message once, you probably won’t want to see it again. We use a cookie to remember this setting. User data is all anonymous.

Google Analytics:

In order to understand how people use our site, and to discover areas on our site with potential issues, we use Google Analytics. It is common for many websites to use some sort of analytics program like this. The data it collects helps us see things like how many people visit our site, which country they are from, how many pages they visited, how fast our site loaded, and so on. All data collected is completely anonymous, it does not identify you as an individual in any way.

WordPress:

WordPress is the Content Management System (CMS) that runs this website. It uses a cookie when logging in and out and is essential for proper website operation. It is only set if you are a registered user, so for most people, it is not set all at. User data is all anonymous.

Online Checkout:

We use the information you submit during the checkout process to ensure that your order goes to the right person at the correct delivery address. To do this, we ask for information such as your first and last name, full address, and phone number. We ask for a phone number so that we are able to contact you about your order, or if any delays or delivery problems occur. The information is stored in a secure location and later deleted once delivery is complete. We never sell your personal information or use it to advertise our products.

Newsletter Subscription:

Customers who wish to subscribe to our newsletter can do so by submitting their email address to us on our newsletter signup page, or by ticking the newsletter signup box during the checkout. We only use the email addresses submitted for newsletter signups to send promotional emails to our customers. We never sell your email address or forward it to any marketing companies. You can unsubscribe from our newsletter by contacting us directly or clicking the unsubscribe link found in every promotional email we send out.