Can I come to collect my order?
Absolutely! That is not a problem. If you plan to collect your order in person from us please contact us either by email or phone. We require at least 24 hours’ notice before desired collection date.

How quickly will my order arrive?
For orders placed before 5pm we aim for you to receive your order between 1 – 3 working days.
For products that require a longer manufacturing process, the delivery time will vary subject to product, raw materials in stock and production schedules. Estimates should usually be displayed on each product page but can vary at time of order and for reasons beyond our control. For urgent orders or to check best current lead times, please do not hesitate to contact us!

Do you offer a cutting service?
This is determined on a product-to-product basis. We offer linear metre options on the majority of our products. However, if you require a custom size, please contact us prior or add it to the “order notes” on the order checkout page and we will determine if it is possible.

Can I obtain a material sample?
In some cases we are able to provide material samples. Please contact us in regards to your potential order and we will determine if a sample is available.

How can I get a material data sheet?
We provide technical information on all of our product pages. However, if information appears to be missing or you have any queries then please email us or call to speak with our technical staff.

Can you deliver outside of the UK?
Yes we can. We currently only deliver to UK addresses when purchasing online but our main company is sending products all over the world every day. Please email us with the product(s), quantities and full delivery address to obtain an overseas shipping cost.

Do you have a trade counter?
No we do not operate a trade counter at our Romsey headquarters; visits are by appointment only.